UCSF CME: Managing the EHR Inbox 2023

Overview:

The use of EHR-enabled secure messaging exploded during the Covid-19 pandemic. While patients value digitally-facilitated asynchronous communication, clinicians continue to receive a steady stream of messages from patients, other members of the care team, and automatically generated notifications, and may feel crushed by the expectation of 24/7/365 availability as they the need to spend several hours each day keeping up with inbox messages. In response, health systems are struggling to manage the inbox burden of their clinicians while being responsive to their patients’ needs and preferences.

Join us at this first-of-its-kind, one-day hybrid (in-person/virtual) conference on April 27, 2023, as we explore the challenges and opportunities of asynchronous messaging and the clinician inbox. We’ll highlight models of success from health systems around the country (including digital tools, workflow changes, and approaches drawn from behavioral economics), and tackle big picture issues around the future of technology-enabled care delivery. The conference will feature keynote speakers and interactive panels of experts presenting research and practice-based insights into the challenges and emerging solutions. The meeting will close with opportunities to generate and share ongoing learnings.

Featured Speakers Will Include:

• Bob Wachter, Chair of Medicine at UCSF and author of The Digital Doctor, on how the inbox fits into broader themes of the unanticipated consequences of health IT.
  
• Christine Sinsky, Vice President, Professional Satisfaction at the American Medical Association, on the impact of the EHR inbox on clinician well-being and burnout.
  
• Innovative Solutions from Health Systems, including CT Lin at the University of Colorado Health, Jane Fogg at Atrius Health, Tracy Lieu at Kaiser Permanente, and Maria Byron at UCSF.
  
• Patient perspectives on messaging with Liz Salmi, Patient Initiatives Director at Beth Israel Deaconess Medical Center.
  
• Inbox management in an international context, led by Onil Bhattacharyya, at Women’s College Hospital & University of Toronto.
  
• Julia Adler-Milstein, Director, Center for Clinical Informatics and Improvement Research at UCSF, on collaborative research and evaluation methods using EHR data.
  
  The conference is hosted by UCSF in partnership with the University of Toronto, the American Medical Association, and The Doctor’s Company.

Onsite and Remote Learning Options:
The course will be offered as a live conference. Registrants have the option to attend in person or to tune in remotely via zoom live stream during programming hours (Pacific Time). Login instructions along with the digital syllabus will be shared with attendees before the meeting. Included in your registration fee is access to the course recordings on demand after the conference and for 30 days after the course. You must tune in to the live conference (in person or remotely) to claim CME.

Objectives:

Accreditation:

The University of California, San Francisco School of Medicine (UCSF) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Course Outline:

View / Download Agenda (.pdf)

Chairs:

A. Jay Holmgren, PhD
Christine Sinsky, MD
Robert M. Wachter, MD

Faculty:

Travel & Lodging:

Mission Bay Conference Center Fisher Hall West
1675 Owens Street
San Francisco, CA 94158
Hotel Phone: 866-431-8273

Remote Learning Opportunities Will Also be Available