UCSF CME: Managing the EHR Inbox 2023

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COVID-19 Guidelines

Overview Objectives Accreditation Course Outline
Chairs Faculty Travel & Lodging Cancellation Policy

Department: Medicine
Course Number: MDM24P06
Activity Start Date: April 27, 2023
Activity End Date: April 27, 2023

Mission Bay Conference Center Fisher Hall West
San Francisco, CA

Remote Learning Opportunities Will Also be Available


$300 General Admission – Choice of In-Person or Virtual

$150 Residents/fellows, Students – Choice of In-Person or Virtual



The use of EHR-enabled secure messaging exploded during the Covid-19 pandemic. While patients value digitally-facilitated asynchronous communication, clinicians continue to receive a steady stream of messages from patients, other members of the care team, and automatically generated notifications, and may feel crushed by the expectation of 24/7/365 availability as they the need to spend several hours each day keeping up with inbox messages. In response, health systems are struggling to manage the inbox burden of their clinicians while being responsive to their patients’ needs and preferences.

Join us at this first-of-its-kind, one-day hybrid (in-person/virtual) conference on April 27, 2023, as we explore the challenges and opportunities of asynchronous messaging and the clinician inbox. We’ll highlight models of success from health systems around the country (including digital tools, workflow changes, and approaches drawn from behavioral economics), and tackle big picture issues around the future of technology-enabled care delivery. The conference will feature keynote speakers and interactive panels of experts presenting research and practice-based insights into the challenges and emerging solutions. The meeting will close with opportunities to generate and share ongoing learnings.

Featured Speakers Will Include:

Onsite and Remote Learning Options:
The course will be offered as a live conference. Registrants have the option to attend in person or to tune in remotely via zoom live stream during programming hours (Pacific Time). Login instructions along with the digital syllabus will be shared with attendees before the meeting. Included in your registration fee is access to the course recordings on demand after the conference and for 30 days after the course. You must tune in to the live conference (in person or remotely) to claim CME.

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The University of California, San Francisco School of Medicine (UCSF) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

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Course Outline:

View / Download Agenda (.pdf)

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A. Jay Holmgren, PhD
Christine Sinsky, MD
Robert M. Wachter, MD

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Travel & Lodging:

Mission Bay Conference Center Fisher Hall West
1675 Owens Street
San Francisco, CA 94158
Hotel Phone: 866-431-8273

Remote Learning Opportunities Will Also be Available

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Cancellation Policy:

Cancellations received in writing before the first day of the course will be refunded, less a $75 administrative fee. No refunds will be made on cancellations received after that date.

Please email your requests to RegEmail@ucsf.edu

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